Frequently Asked Questions
Shopping
Most orders are processed within 1–2 business days after payment confirmation.
U.S. delivery: typically arrives within 3–7 business days.
International delivery: may take 10–20 business days, depending on customs and carrier delays.
We’ll send you a tracking link once your order ships.
Yes, we ship to selected international countries.
Shipping rates and delivery times vary by destination — you’ll see available options and costs at checkout before completing your order.
As soon as your order ships, you’ll receive an email with a tracking number and link.
You can also log into your account on TheBookCrush.com and view your order status under “My Orders.”
If your order hasn’t arrived within the expected timeframe, please:
Check your tracking number for updates.
Verify the shipping address on your order confirmation.
Contact support@thebookcrush.com — we’ll work with the carrier to resolve the issue quickly.
Payment
We accept all major payment methods, including:
Credit/Debit Cards (Visa, MasterCard, American Express)
PayPal
Apple Pay / Google Pay (if supported on your device)
All transactions are processed securely via trusted payment gateways.
Absolutely. We use SSL encryption and trusted third-party processors (like Stripe and PayPal).
Your full payment details are never stored on our servers.
At this time, we only support one payment method per order.
If you’d like to split payments, please contact support@thebookcrush.com, and we’ll assist if possible.
Yes, you can always change or cancel your order before it dispatch.
Payments may fail due to:
Insufficient funds or incorrect card details.
Bank restrictions on online purchases.
Network or verification errors.
If this happens, try again with another card or payment option, or contact your bank for assistance.
If the issue persists, reach us at support@thebookcrush.com.